The BI4Cloud system reads data from your Web based application or from your server based datafile and syncs it to our Cloud server.
We call this process a Refresh.
Auto Daily Refresh
For users on Enterprise and Professional 5 plans and above, the file is auto refreshed once a day after 2am (in your timezone). To check or change your current plan visit the Payment page.
Manual Refresh
Manual Refreshes can be requested on demand. The on-demand request is available in the Bi4 Admin Panel on all plans.
The BI Admin panel.
Cloud based files are always online via their API so a Manual refresh can be run when needed.
If your file is server based and using our BI Desktop Connector then automatic refresh is only available when the BI Connector has been setup for Automatic mode and showing the green Connector Online. See more here.
Check the last Refresh Time
On the BI Admin Panel (above) see the Last Extract time (or if not today it will display the date of the last update). Last Extract date appears next to the Green Refresh arrows against each company file.
While in a Workbook you can also check when the last data refresh occured:
- Select the main Workbook Tab
- Click on the Info button to see detailed info about the Workbook including the Last Extract date and time.